Support
BladeBuddy for iPhone, by No Permission Labs, LLC. Email info@nopermissionlabs.com — one person reads every message, and you can expect a reply within two business days.
What to include so we can help on the first reply
- Your app version (Settings → About, at the bottom)
- Your device model and iOS version
- What you expected to happen, and what happened instead
- A screenshot when something looks wrong on screen
BladeBuddy has no accounts, so there is no username to send us — please don't email personal details about a skater.
Common questions
A scan didn't work or looks wrong
Scans need an even, well-lit shot of the blade against a plain background. If a scan keeps failing, email us the photo you used and we'll tell you what the analyzer saw. Results are estimates — always confirm with your sharpener before acting on them.
Managing or cancelling your subscription
BladeBuddy Premium is billed by Apple, not by us. Open the iOS Settings app, tap your name, then Subscriptions to change or cancel. Cancel at least 24 hours before the period ends to avoid the next charge. Refunds are handled by Apple at reportaproblem.apple.com.
You paid but Premium isn't showing
Open the paywall and tap Restore Purchases — that re-checks your Apple account and is the fastest fix. If it still doesn't unlock, email us the date of purchase and we'll sort it out.
Reporting a shop listing or another user
Open the shop on the map and use Report, or block the person who added it. Offensive listings are removed on the first report, usually within 24 hours. You can also email us the shop name and location and we'll take it down directly.
Deleting your data
Everything lives on your device unless you opted in to sharing. See Your Data for how to export or erase it.